Privacy Statement

myCROWNWeb / CROWNWeb Help Portal (myCW) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the myCW Web site and governs data collection and usage. By using the myCW website, you consent to the data practices described in this statement.

Collection of your Personal Information

myCW collects personally identifiable information, such as your e-mail address, name, telephone number, CCN or organization number, or your patient’s 10-digit CROWN UPI number. myCW also collects anonymous demographic information, which is not unique to you, such as your preferences.

There is also information about your computer hardware and software that is automatically collected by myCW. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by myCW for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the myCW Web site.

myCW encourages you to review the privacy statements of Web sites you choose to link to from myCW so that you can understand how those Web sites collect, use and share your information. myCW is not responsible for the privacy statements or other content on Web sites outside of the myCW and myCW family of Web sites.

Use of your Personal Information

myCW collects and uses your personal information to operate the myCW Web site and deliver the services you have requested. myCW also uses your personally identifiable information to inform you of other products or services available from myCW and its affiliates. myCW may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

myCW does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

myCW keeps track of the Web sites and pages our customers visit within myCW, in order to determine what myCW services are the most popular. This data is used to deliver customized content within myCW to customers whose behavior indicates that they are interested in a particular subject area.

myCW Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on myCW or the site; (b) protect and defend the rights or property of myCW; and, (c) act under exigent circumstances to protect the personal safety of users of myCW, or the public.

Use of Cookies

The myCW Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize myCW pages, or register with myCW site or services, a cookie helps myCW to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same myCW Web site, the information you previously provided can be retrieved, so you can easily use the myCW features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the myCW services or Web sites you visit.

Security of your Personal Information

myCW secures your personal information from unauthorized access, use or disclosure. myCW secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

myCW will occasionally update this Statement of Privacy to reflect company and customer feedback. myCW encourages you to periodically review this Statement to be informed of how myCW is protecting your information.

Contact Information

myCW welcomes your comments regarding this Statement of Privacy. If you believe that myCW has not adhered to this Statement, please contact myCW at CRAFT@projectcrownweb.org. We will use commercially reasonable efforts to promptly determine and remedy the problem.


Last updated: December 8, 2016 at 13:08 pm