CROWNWeb Restarts to Begin February 24, 2016

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The Centers for Medicare & Medicaid Services (CMS) will implement CROWNWeb restarts (which will occur at 9:00 PM ET on Mondays, Wednesdays, and Fridays) effective February 24, 2016. Additionally, the regularly scheduled Tuesday restart is planned for tonight, February 23, 2016, at 8:00 PM ET.

For the past several months there have been ongoing refresh issues with CROWNWeb – affecting the system’s refresh time as users navigate through CROWNWeb screens – resulting in the system taking from a few seconds to 20+ seconds to display a new page or process submitted data.

CMS has been testing regular system restarts since October 2015, which have presented some improvements, and will continue to address the issue as the agency believes increasing the number of restarts will help ensure improved performance.

Each restart will take approximately one hour to complete and will continue until further notice.

CROWNWeb users should continue to report any refresh issues to the QualityNet Help Desk at qnetsupport-esrd@hcqis.org or 1-866-288-8912.