CRAFT Mailbox Transition to QualityNet Question & Answer Tool

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Effective immediately, End Stage Renal Disease (ESRD) Quality Reporting System (EQRS) Technical Assistance questions previously sent to the CRAFT mailbox will need to be submitted to the QualityNet Question & Answer (Q&A) Tool. The CRAFT mailbox will no longer be monitored after October 29, 2021, and emails will not be answered.

EQRS Technical Assistance questions that should be submitted through the Q&A Tool include:

  • EQRS training questions
  • General EQRS data entry questions
  • ESRD Quality Incentive Program (QIP) questions
  • Centers for Medicare & Medicaid Services (CMS) reporting requirement questions

To submit a question through the Q&A Tool, select ESRD QIP from the Program drop-down list under Topic, and then select EQRS Technical Assistance from the General ESRD QIP sub-menu to submit your question. When submitting your question(s) through the Q&A Tool, please be as detailed as possible to ensure your question and/or issue is effectively answered. This will only affect inquiries that were previously sent to craft@mycrownweb.org.

Please submit all other system-related inquiries to the QualityNet Service Center. The QualityNet Service Center hours are Monday-Friday 8 a.m. to 8 p.m. ET. You can reach the QualityNet Service Center via phone at: (866)288-8912 or via email at: qnetsupport-esrd@hcqis.org.