CRAFT Mailbox Transition to QualityNet Question & Answer Tool

Effective immediately, End Stage Renal Disease (ESRD) Quality Reporting System (EQRS) Technical Assistance questions previously sent to the CRAFT mailbox will need to be submitted to the QualityNet Question & Answer (Q&A) Tool. The CRAFT mailbox will no longer be monitored after October 29, 2021, and emails will not be answered.

EQRS Technical Assistance questions that should be submitted through the Q&A Tool include:

  • EQRS training questions
  • General EQRS data entry questions
  • ESRD Quality Incentive Program (QIP) questions
  • Centers for Medicare & Medicaid Services (CMS) reporting requirement questions

To submit a question through the Q&A Tool, select ESRD QIP from the Program drop-down list under Topic, and then select EQRS Technical Assistance from the General ESRD QIP sub-menu to submit your question. When submitting your question(s) through the Q&A Tool, please be as detailed as possible to ensure your question and/or issue is effectively answered. This will only affect inquiries that were previously sent to

Please submit all other system-related inquiries to the QualityNet Service Center. The QualityNet Service Center hours are Monday-Friday 8 a.m. to 8 p.m. ET. You can reach the QualityNet Service Center via phone at: (866)288-8912 or via email at: